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Exclusive Interview with eSignLive’s Developer Community Manager

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We have a great speaker lineup for FinDEVr London which will take place on June 12 & 13. As part of our FinDEVr Feature series, which highlights some of the speakers you will see on stage at the event, we recently interviewed the developer community manager of one of the presenting companies, eSignLive by VASCO. You can save 20% on your FinDEVr ticket when you register with eSignLive’s promo code eSignLivebyVASCO20LD17.

Here’s our interview with Michael Williams, eSignLive’s Evangelism & Developer Community Manager:

Where did you start your career and how did you gain the experience needed to run the tech side of your company?

Williams: My career started as a Technical Evangelist at Actuate Corporation (now OpenText Analytics), a data analytics company. My role there was to build an online community of developers and support them through the delivery of a wide range of tools and documentation. It was an extremely successful model and one that I implemented when I joined eSignLive over two years ago. Today, my team of technical evangelists and I support prospects, customers and partners that use the eSignLive API and SDKs through our online developer community. It has become THE place for developers to find information about how to integrate e-signatures into their web and mobile apps. We’ve developed quick start guides, tutorials, an online forum to enable peer-to-peer conversations, and a code share section where developers can post and find code examples to facilitate rapid integration. A huge success that I am personally very proud of.

From a technologist’s perspective, what’s unique and game-changing about your technology?

Williams: Electronic signature as a whole is game-changing technology because it allows organizations to fully automate businesses processes – processes that would normally fall to paper whenever a signature or approval is required. Taking away the paper problem improves operational efficiencies and helps deliver an exceptional customer experience that can drive high adoption and completion rates. One of the biggest advantages of e-signature technology, and with eSignLive in particular, is the ability to use the same code no matter the deployment type (e.g., public cloud, private cloud or on-premises), device or channel. This can all be done without investing in the test infrastructure for the solution and without costly install periods or developer licenses.

E-signature technology also provides direct visibility into how and when the transaction took place. You can track who signed, in what order, when and where – something that simply isn’t possible in the paper world. Coming from a data analytics background, the more data the customer can gather from a transaction the better. This information is not only beneficial from an audit and compliance perspective but can also help glean insights into the customer journey – enabling organizations to measure the effectiveness of the customer experience and pinpoint areas of drop-off or confusion.

Tell us about your favorite implementation of your solution/technology.

Williams: The analyst firm, Celent, recently published a case study about BMO (Bank of Montreal) and their digital transformation initiative in personal banking. BMO implemented an enterprise-wide eForms and eSignature shared services platform in order to provide a contextual and responsive digital user experience across its mobile account opening process. Partnering with software companies, GMC Software and eSignLive by VASCO, BMO delivered a straight-through digital on-boarding process – enabling customers to open an account using their smartphone in less than 8 minutes. A fantastic customer success story that is helping the bank save $98 million (U.S.) annually.

FinDEVr London 2017 is sponsored by TestDevLab.

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