FinDEVr APIntelligence

Our first developers conference in the U.K. is just over a month away. Join us for two days of developer-focused presentations, demonstrations, and conversations at FinDEVr 2017 London, June 12 and 13. Stop by our registration page today and save your spot.

On FinDEVr.com

  • Trulioo Bolsters Regtech Solution with Mitek Partnership

Alumni updates

  • Trulioo Bolsters Regtech Solution with Mitek Partnership
  • Greenkey Technologies announces interconnection partnership with iMarket.
  • FinDEVr alum OutSystems expands to Asia with new office in Japan.
  • Ohio-based First National Bank of Pandora chooses core account processing platform from Fiserv.
  • Xero announces new partnership with Capital One to give SMEs more control over their data.

Stay current on daily news from the fintech developer community! Follow FinDEVr on Twitter.

FinDEVr APIntelligence

FDNY17-Logo-RevFinDEVr New York will be here in less than one week! Check out company features and take a look at the previews from upcoming presentations. And of course, don’t forget to register today to save!

On FinDEVr.com

Alumni updates

  • Citi introduces new mobile passcode solution for its Treasury and Trade clients. See Citi at FinDEVr New York next week.
  • Putnam-Greene Financial Corporation to deploy core banking technology from Fiserv. Join Fiserv in New York next week for FinDEVr New York.
  • Capital One Financial Corporation appoints Amy Lenander as UK CEO.
  • Barclaycard adds free Uber ride as reward for loyal cardholders. See Barclaycard next week at FinDEVr New York.
  • OutsideIQ partners with SAP Ariba to help corporations quickly screen vendors for risk and regulatory compliance.
  • FinDEVr alum Capital One joins the chatbot revolution with its new SMS virtual assistant, Eno.
  • Currencycloud Collects $25 Million in New Funding.
  • BBVA Compass unveils BBVA Momentum, a seven-month accelerator for socially-minded entrepreneurs.
  • Kabbage nabs $500M for small business loans.
  • Fidor partners with Van Lanschot to create the first PSD2-inspired Payment Avenue.
  • MX to power digital money management tools for Travis CU.

Stay current on daily news from the fintech developer community! Follow FinDEVr on Twitter.

Marketing Minute: Optimizing Emails for the Small Screen

Recent email marketing research found that two-thirds of Americans regularly check email via smartphone and a significant number of total opens (as high as 70%) are now opened on a mobile device. Since most emails that look good on mobile look fine on a desktop (but NOT vice versa), you can pretty much disregard the desktop when creating a design template for your email alerts and marketing messages.

Here’s a few examples from my inbox during the past few weeks. Both Capital One and BBVA’s Simple use appropriate font size and a good mobile layout. Simple does an especially good job at grabbing attention with a small animation at the top of the message. In comparison, the BankDirect pitch is not well optimized for mobile, though it’s readable if you work at it. But it does nothing to grab your attention visually.

——–

Bank email samples (viewed on iPhone 6)

First: Business Savings account promo from Capital One
Easy to read opening line and big Open Now buttons on first screen and below the fold

Second: BankDirect to American AAdvantage mileage club members
Harder to read the small type, and call to action below the fold

Third: Simple announces its 100%-no-fee policy change
Grabs attention with small animated graphic at top with big “Hi FirstName” visible on first screen. The remainder of message is in a font easily read on a mobile phone

capitalone_email  bankdirect_americanair_email  simple_email2

FinDEVr Live: Capital One Enables Continuous Integration and Delivery for Developers in Regulated Environments

CapitalOne_homepage_FinDEVr2015

capitalone.com | @CapitalOne

CapitalOne_FinDEVr2015_logoCapital One Financial Corporation is a financial holding company whose subsidiaries, which include Capital One, N.A., and Capital One Bank (USA), N.A., had $208.8 billion in deposits and $310.5 billion in total assets as of June 30, 2015. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. Capital One, N.A. has branches located primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia, and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol “COF” and is included in the S&P 100 index.

Continuous Integration and Delivery in a Regulated Environment
Financial institutions are required to comply with numerous regulations. Considering they are responsible for other people’s money, they should. While regulations are often seen as limiting the ability for a company to move quickly, this does not have to be the case. In this talk you will hear that it is possible to continuously integrate and deliver in a regulated environment, ways it can be done, and the lessons learned from an organization that is already making huge strikes in this area.

Key takeaways:

  • Continuous integration and delivery are possible in regulated environments
  • Things to consider if you are regulated and want to make the move to CI/CD
  • Challenges to be faced internally and with regulators on your journey

capitalone_findevr

Presenter: Gill Haus, Capital One’s Managing VP, Digital Innovation, Retail and Direct Bank
LinkedIn | @oronhaus

Haus is responsible for building and sustaining an innovative technology organization while fostering a culture of excellence in software engineering and digital product development.

FinDEVr Live: Capital One Enables Continuous Integration and Delivery for Developers in Regulated Environments

CapitalOne_homepage_FinDEVr2015

capitalone.com | @CapitalOne

CapitalOne_FinDEVr2015_logoCapital One Financial Corporation is a financial holding company whose subsidiaries, which include Capital One, N.A., and Capital One Bank (USA), N.A., had $208.8 billion in deposits and $310.5 billion in total assets as of June 30, 2015. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients through a variety of channels. Capital One, N.A. has branches located primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia, and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol “COF” and is included in the S&P 100 index.

Continuous Integration and Delivery in a Regulated Environment
Financial institutions are required to comply with numerous regulations. Considering they are responsible for other people’s money, they should. While regulations are often seen as limiting the ability for a company to move quickly, this does not have to be the case. In this talk you will hear that it is possible to continuously integrate and deliver in a regulated environment, ways it can be done, and the lessons learned from an organization that is already making huge strikes in this area.

Key takeaways:

  • Continuous integration and delivery are possible in regulated environments
  • Things to consider if you are regulated and want to make the move to CI/CD
  • Challenges to be faced internally and with regulators on your journey

capitalone_findevr

Presenter: Gill Haus, Capital One’s Managing VP, Digital Innovation, Retail and Direct Bank
LinkedIn | @oronhaus

Haus is responsible for building and sustaining an innovative technology organization while fostering a culture of excellence in software engineering and digital product development.

Feature Friday: “Combine Usernames” from Capital One

Capital One just updated its Wallet iPhone app to include gift cards. That seemed like a good candidate for this week’s Feature Friday.

capital_one_combine_usernamesBut on the way to checking out the gift card feature, I ran into another new Capital One feature I love. It’s called Combine Usernames and it does just that. The option appeared automatically the on the first screen when I first logged into the latest issuer’s standard mobile banking app (not the newer Wallet app) (see inset). The card giant noticed I had two usernames registered and offered to automatically combine them. It’s not something I’ve run into before, and it’s super convenient for those of us who can’t keep their digital life in sync. After selecting Combine Usernames near the bottom of the main screen, you are directed to a new screen with instructions to swipe to combine. I swiped and it worked immediately, although the page warned it could take up to 72 hours. I wasn’t sure what was lurking under my other username, but it turns out it was my old ING Direct (now Capital One 360) account. Now, everything’s visible on the app, and I’m in sync at Capital One. ———– I’ll cover the gift card function after I test it at Starbucks. Enjoy your weekend.

Tuesday Tactics: The Art of Bank-Site Search

37948595_sOne area that’s long been marked “needs improvement” on most banks’ digital report cards is site search. But it’s getting much better. Five of the 10 largest U.S. banks (BofA, Wells, Citi, Capital One, PNC) now offer “autocomplete suggestions” something even Google didn’t fully implement until 2008.

That’s great progress, but even at these digital leaders the search results leave much to be desired. Most FIs still present a laundry list of results with some sorting for “relevance.” For easy searches such as “checking,” all the majors deliver relevant results. But only one takes it to the next level, Capital One (also an honorable mention to BB&T for including thumbnail pictures making results look much more interesting and PNC for including product recommendations for some searches, e.g. “checking”).

capitalone_search_suggest1

Of the 10 U.S. megabanks, Capital One is by far the winner in our search for good search. They do five things in the initial search that most others do not:

  1. Since search is often related to branches/ATMs the bank includes a link to that at the top of the search page (see #1 in screenshot)
  2. The suggested search terms are well curated (see #2)
  3. Most likely product results are included at bottom with eye-catching graphics (see #3)
  4. The bank does not automatically assume you are a consumer. In this example, they showed links to both consumer (interestingly, only to the 360 product inherited from ING Direct) and business checking (see #4)
  5. The UI is very Google-like with lots of white space and no distractions

————–

In addition, Capital One’s search results page is laid out in a user-friendly manner:

capitalone_search1

There are five key sections (noted above):

  1. Capital One assumes all searches are “questions” so it provides the most likely answer in a shaded box at the top of the search results
  2. Other curated FAQs related to the search term
  3. Full site-search results
  4. Contact Us section for more help
  5. Feedback loop

———-

Interestingly, unlike the other nine mega-banks, Capital One does not offer site search directly on the homepage. A search icon is prominently located on the top right, but the bank takes you to a separate page to being the search. I prefer searching directly on the homepage, but that’s not nearly important as delivering relevant and well-structured results.

———

Note: We looked at these major U.S. retail banks: Bank of America, BB&T, Capital One, Chase, Citibank, HSBC, PNC Bank, Suntrust, US Bank, Wells Fargo

———-

FinDEVr2015LogoV2DateWe’ll be delving deep into issues like this at the second annual FinDEVr event for digital bank builders October 6 & 7 in San Francisco.

 

Features: Capital One to Add Receipt Capture to Mobile App

capitalone_reciept_capture

Capital One sent an email (see below) to customers two days ago promoting a new version of its Wallet mobile app. Although it’s not mentioned in the email copy, when you click “Get Started” the resulting webpage (see above) reveals that the bank is about to add receipt capture to its app.

Normally, I’d save this news for a Feature Friday post. But I’m so excited to finally have integrated receipt capture on one of my cards, I just had hit publish. Of course, it’s “coming soon” so I can’t give you any insight into how it works, or if there is an OCR component. But the website copy does mention some level of integration, just not whether its automatic (OCR) or manual:

Simply snap a photo to connect a receipt with a charge in the app.  

American Express offers this capability, Chase on its Ink small biz app, as well as Expensify and a few other fintech startups. But Capital One is the first big Visa/MasterCard consumer issuer (that I know of) with the feature. I’ll let you know how it works.

—–

Capital One email announcing remodeled native Wallet app (31 Aug 2015):

capone_email_redesigned_app

 

—–

Update (3 Sep 2015): I omitted the Chase Ink card in the original post.

Feature Friday: Capital One Helps Users Identify Recurring Charges After Card Reissue

capitalone_mobileCard reissues after a data breach, or lost/stolen situation, are annoying for cardholders. But it’s even worse for the issuer who has to pay for a new card, hound the customer to activate it, handle customer service calls, and then risk losing recurring revenues from now-broken automated pre-authorized charges.

So kudos to Capital One for taking an important step in solving this problem.

Earlier this week I received a new card and number from Capital One, presumably because my card had been involved in a breach. I am not aware of any unauthorized attempts to use it.

In a followup email this morning, the giant issuer reminded me to activate the new card. That’s a fairly typical technique these days. But the help didn’t end there. The bank provided a list of likely merchants where I may need to update card info to avoid the charge being denied (see screenshot below).

That’s great customer service and something I’ve not seen before. But of course I want more. The list I received was primarily merchants where I made one-off payments. Who has a recurring charge with United Airlines? So it needs to be scrubbed better. And it would help to include the most recent charge amount and number of charges to help identify actual recurring charges.

And ultimately, it would be even better if the process was semi-automatic. Let me respond to the email with a simple yes/no response for each merchant indicating if I wanted them to continue the automatic billing under the new card number. Or at least provide links to reduce the friction of the task.

But all-in-all, a welcome improvement.

———

Capital One email to cardholder (19 June 2015)

capitalone_email_recurring_new